Terms of Use & Sale

Effective date: December 01, 2023

Welcome to CAN Security Inc. (“CAN”), a video monitoring centre providing living and remote video monitoring services to business and individual customers in Canada. These Terms of Use & Sale (“Terms”) govern your access to and use of CAN’s services, products, and website (collectively, the “Services”).

By accessing, purchasing, or using CAN’s Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use CAN’s Services. CAN reserves the right to modify these Terms at any time, and your continued use of CAN’s Services after any such modification constitutes your acceptance of the updated Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify CAN of any unauthorized use of your account or any other breach of security.

CAN’s Services prices will cover the cost of products, consultation, installation, and monthly service fee, minus any discounts offered. All CAN’s Services prices are in Canadian dollars and exclude applicable taxes, which will be added to the total amount due.

Prices are subject to change without notice. You agree to pay for Services in advance or as specified in CAN’s invoice or agreed upon in writing by both parties. CAN reserves the right to adjust the prices of its products and services at any time and does not provide price protection or refunds for price reductions or promotional offers. 

In the event of a typographical error or pricing information error from CAN’s agents or suppliers, resulting in an incorrect listing of a product’s price, we acknowledge our commitment to fair and transparent business practices. We reserve the right to decline or cancel any orders placed for that product or service at the incorrect price. This action may be taken even if the order has been confirmed and your credit or debit card has already been charged.

If your order is canceled due to a pricing error, and you have already been charged, we are dedicated to resolving the situation promptly and fairly. In such instances, we will issue a credit to your credit or debit card account for the amount of the incorrect price. Our goal is to ensure that you are not financially disadvantaged by any inadvertent pricing discrepancies.

We value our customers and strive to provide accurate and up-to-date information. This approach is consistent with our commitment to compliance with the Consumer Protection Act in Ontario and other applicable consumer protection laws.

Occasionally, CAN may provide discounts or other promotional offers for free or discounted products or services, known as “Promo Offers”. CAN may make such offers through its website or other direct-to-consumer communication, subject to applicable laws. Each Promo Offer may have different terms and conditions, but unless otherwise stated, the following rules apply, with any discrepancies being governed by the terms specified in the Promo Offer.

Promo Offers are only redeemable for purchases made directly from CAN, such as through its website (“Promo Offer Sales”).

Promo Offers cannot be combined, have no cash value, and are non-transferable. They cannot be sold or bartered and are limited to one per registered household. Promo Offers are void where prohibited.

Customers who redeem a Promo Offer are responsible for any applicable taxes or fees associated with the corresponding Promo Offer Sale.

Promo Offers are time-limited, subject to any stated expiration date and/or supply availability limitations. If no expiration date is provided, the Promo Offer will expire earlier of when the Promo Offer is terminated or removed by CAN, or after six (6) months from the date it was first communicated to the end-user recipient. Promo Offers do not apply to prior sales or orders. CAN may, to the extent permitted under applicable law, discontinue Promo Offers at any time at its sole discretion.

CAN’s standard Terms of Sale and Terms of Use also apply to any Promo Offer Sales. All Promo Offer Sales are subject to product and service availability.

CAN reserves the right to reject orders, including those involving Promo Offers, if it has reason to suspect fraudulent activity.

Subject to any other applicable terms and conditions, if an item included in a Promo Offer Sales order is returned, CAN may, at its sole discretion, determine that such partial returns qualify only for replacements. If CAN decides to issue a refund, the amount refunded will not exceed the price paid for that item(s) under the applied Promo Offer.

Promo Offer terms may differ depending on the product or service.

Upon termination, you will remain liable for any fees, charges, or other amounts due and payable under these Terms or the Service Agreement. CAN reserves the right to withhold or delete any data stored on CAN’s systems if you fail to pay any amounts due and payable under these Terms or the Service Agreement.

In no event will CAN be liable to you or any third party for any indirect, consequential, incidental, punitive, or special damages (including damages for loss of profits, goodwill, or data) arising out of or in connection with these Terms or the provision of CAN’s Services, even if CAN has been advised of the possibility of such damages.

You understand that a reliable internet connection is crucial for the proper functioning of the security monitoring services by CAN and undertake the responsibility to ensure that a suitable and uninterrupted internet connection is maintained at all times during the term of this agreement. You agree to:

• Provide and maintain a high-speed internet connection at the subject property, meeting the specifications recommended by CAN for optimal service performance.
• Promptly address and resolve any issues related to the internet service that may impact the functionality of the security monitoring services. This includes, but is not limited to, addressing outages, disruptions, or changes to the internet service plan.
• Notify CAN promptly in the event of any anticipated interruptions or changes to the internet service that may affect the provision of security monitoring services.

CAN shall not be liable for any interruptions, delays, or deficiencies in the security monitoring services that result from your failure to fulfill the obligations outlined in this clause.

Data Privacy and Security

CAN is committed to protecting the privacy and security of your data. CAN will collect, store, and process your data in accordance with CAN’s Privacy Policy, which is incorporated by reference into these Terms. By using CAN’s Services, you agree to the collection, use, and disclosure of your data in accordance with CAN’s Privacy Policy.

You acknowledge and agree that it is your sole responsibility to maintain adequate insurance coverage for the subject property both in accordance with statutory requirements and as contractually agreed upon. You shall ensure the continuous and proper maintenance of insurance coverage throughout the term of this agreement.

a. Statutory Insurance Requirements:

You agree to comply with all statutory insurance requirements applicable to the subject property, including but not limited to property and liability insurance, as required by local, provincial, and federal laws.

b. Contractual Insurance Requirements:

You agree to maintain insurance coverage as contractually agreed upon in any separate agreements between you, CAN and/or any other third parties, including the terms specified in any Service Agreement or related documentation.

c. Notification of Changes:

Promptly notify CAN of any changes to the insurance coverage, including but not limited to modifications in coverage limits, policy expiration, or changes in the insurance provider.

d. Proof of Insurance:

Provide CAN with current and valid proof of insurance upon request and, if necessary, update this information as required during the term of the security monitoring services.

You acknowledge that failure to maintain proper insurance coverage as stipulated in this clause may expose you to increased risks and liabilities, and may impact the ability of CAN to provide security monitoring services effectively.

CAN shall not be held responsible for any losses, damages, liabilities, or costs incurred by you arising from your failure to maintain proper insurance coverage.